Makeup + Refund Policy

  1. Makeups are generally unlimited, but must be completed within the Season.
  2. Makeups are based on availability, but they are not 100% guaranteed. If you cannot get a makeup because the player cannot make any options or they are sold out, we will not issue a refund instead.
  3. We have a 16-hour cancellation policy for all reservations and programming bookings.
  4. Makeups are only possible for Seasonal commitment classes including Adult Group Instructional, Practice and Play, Cardio Pickleball, The Premier League, and The Algorithm League.
  5. For Level-Based Open Play commitments, the benefit is solely holding your spot and receiving a lower price due to the nature of the program. The 16-hour cancellation policy applies. If you cancel outside that window, you can request an account credit. If you cancel within the policy window, you will be billed with no makeup option. 
  6. For leagues, a $20 surcharge will be applied to your account for a no-show without communication. 
  7. If you forget to cancel your membership and are billed, we cannot guarantee a refund upon request.
  8. All refunds will go to account credit, or for punches, back to the package. Special exceptions apply but are rare and used in cases such as accidental billing or injury.